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THE RONEN STRAP

SHIPPING & HANDLING

After you have placed your order, you will receive a confirmation email automatically and another email for your tracking number information once it has been shipped.  

WE SHIP WORLDWIDE

All domestic orders ship via Post Laju or J&T Express with tracking information. International orders will ship using DHL or FDEX for express shipping (3-5 days) or Economy post using Post Laju (14-29 days)  with tracking.  Please send an email before placing an order with any special shipping requests for country that not in the website listing .

TAXES AND DUTIES

For shipments outside of Malaysia, the customs office (or other authorities) in the sending and/or destination country may separately apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. Customers are solely responsible for payment of these duties, fees, taxes and charges.

RETURNS & EXCHANGES

We strive to make goods of the highest quality standards that will last for many years.  You can return it to us for an exchange or refund provided it is returned to us within 7 Days of receiving your order. 

Returns or exchanges are only accepted from customers within Malaysia. All sales to other continents are FINAL, except in the case of defects. 
 
Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original label tags provided. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. 
 
 

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